Where do you deliver to?

We deliver to Salt Lake City and Park City.

The following ZIP codes qualify for delivery: 84060, 84098, 84101, 84102, 84103, 84106, 84107, 84108, 84109, 84111, 84112, 84113, 84115, 84117, 84123, and 84124.

Join our mailing list to get notified when we expand our delivery zone to include your ZIP code.

When will my order arrive?

You can expect your order to be delivered between 10:00 am and 6:00 pm on Sunday. Severe weather may cause delays.

What if I'm not home when my order arrives?

If we aren't able to deliver your order, you'll receive a store credit equivalent to the value of your order, minus the delivery fee.

If you've purchased refrigerated packaging, don't worry about being home to accept delivery of your order. We'll drop it off in an insulated box with enough dry ice to last all day.

How does refrigerated packaging work?

Refrigerated orders are delivered in cardboard boxes insulated with two layers of thermal bubble wrap packed with plenty of dry ice to stay frozen all day.

We use Optifreight's best practices handbook for dry ice shipping to determine the amount of dry ice to use:

https://www.cardinalhealth.com/content/dam/corp/web/documents/fact-sheet/cardinal-health-ofl-best-practices-for-shipping-with-dry-ice.pdf

Do you ship?

We aim to offer accessibly priced shipping in the near future – join our mailing list to get notified.

What's the cancellation policy?

Cancel before delivery day for a full refund. Cancel on delivery day and get a full refund, minus the delivery fee.

Is the insulation/plastic packaging recyclable?

Our insulation and packaging is not curbside recyclable (yet). However, we'll collect them for you if you leave them on your doorstep next time you order – we'll reuse the insulation and recycle the plastic at Recycle Utah in Park City.

We're excited to switch to compostable, biodegradable, and recyclable cellulose insulation as soon as possible. The few companies that sell cellulose box liners have MOQs which are currently out of reach, but we'll get there.

There are variances in the products I received. Is there something wrong with them?

They're just from different batches. The batches we produce are small and we'll occasionally tweak our recipes based on customer feedback or the quality/availability of certain ingredients.

What does Koma mean?

The name occurred to me as I slipped into a day-ruining food coma after eating a rotisserie chicken for breakfast.

What's your contact information?

Email: zach@komakitchen.com

Instagram: komakitchen_

*Disclaimer: allergies and dietary restrictions

Despite our best efforts to maintain stringent food handling and sanitation practices, Koma makes no guarantees that any of its products are completely free of allergens. Koma products are made in a facility that also processes milk, eggs, nuts, wheat, soy, fish, shellfish, and more. !!! Consume Koma products with extreme caution if trace amounts of any ingredient could cause you serious harm !!!

*Disclaimer: taking delivery

We will not verify the identity of the person taking delivery of the order. If anyone at the address you provide us takes delivery of your order, we are no longer liable for it, even if that person is not the purchaser. However, the delivery person will inform the recipient that the package contains frozen goods and must be transferred to a freezer immediately.

*Disclaimer: melted orders

Koma Kitchen is not responsible for orders which melt due to the failure of the recipient to transfer the contents of their order to a freezer immediately after taking delivery of the order. Koma products should be transferred to the freezer immediately. Koma Kitchen is not responsible for melting which occurs after the box is opened. Koma Kitchen is not responsible for melted orders that are not transferred to a freezer by 11:59 on the day of delivery.

Complaints about melted non-refrigerated orders (orders delivered in a paper bag face-to-face) will be dismissed. Non-refrigerated orders are kept at 0° Fahrenheit in the truck and packed at the delivery location so I can be certain they're frozen at the time of delivery.